Managed IT Services

Outsourcing your information technology needs to ERGOS allows you to leverage an entire team of IT specialists at support levels that fit your demands.

Proactive IT management and on‑demand support

No two businesses have the exact IT requirements. ERGOS offers a range of ‘best-fit’ Managed IT Services and flexible support plans to meet your IT demands.

ERGOS offers choices that include complete Managed IT Services and solutions.

  • 24/7 help desk
  • Comprehensive infrastructure monitoring
  • User management for software and network access
  • Support employee onboarding & offboarding
  • Data monitoring & Threat detection
  • Preventative maintenance and proactive support
  • Offload day-to-day operations

wolf half logo Ergos Technology Partners

Expertise
on‑demand.

Check out ERGOS’s various predictable and manageable support services.

ERGOS is ready to augment your team by complementing your internal IT staff or assume complete management of your IT requirements, allowing your organization to focus on your core business.

Extensive Expertise in Managed IT Services

ERGOS has been delivering high-performing technology solutions and prompt, professionally Managed IT Services and support with a focus on clients’ success. Partnering with ERGOS means our technicians will proactively monitor your IT environment and fix issues before they develop.

Our team will also provide sound advice, recommendations, and guidance on how your organization can leverage technology to transform the way you do business.

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ERGOS Managed IT Services Include

Managed IT Services Dedicated Support

24/7 Help Desk

Our expert support teams are standing by to deliver desktop support solutions to your team, even in the most inconvenient, outside-of-business hours. Our in-house team offers superior customer service in your time of need. Service ticket requests can be made by email or phone.
Managed IT Services Remote Onsite Support

Remote & On-Site Support

With the right service plan, we can troubleshoot problems remotely or provide timely on-location support. We have some of the best industry tools to solve your problems quickly and efficiently through remote technical support.
Managed IT Services Emergency Support

Emergency Support

We guarantee a 1-hour response to urgent support requests. Your emergency is our priority, and your request will be expedited to our experts who are familiar with your systems and infrastructure.
Managed IT Services Network Monitoring

Network Monitoring

We use industry leading automation tools which continuously monitor your systems and preemptively resolve issues before they reach critical status. Our team leverages the best-in-class resources to identify unusual activity and promptly notifies you if any action is required.
Managed IT Services Software Updates

Software Updates

Have peace of mind knowing your applications are always up to date and working as expected. Our team can perform and monitor software and system updates to ensure your business is not interrupted.
Managed IT Services Backup and Recovery

Backup & Recovery

Data is the currency of the future. It should be protected against exposure and theft. We perform regular backups of your data to ensure business continuity in the event of a disaster. Don’t wait until it’s too late. We can help prevent something bad from getting worse.
Managed IT Services Network Monitoring

System Monitoring Essentials

AI-Based Anti-Virus

DNS Web Filtering

Email Spam Filtering

24×7 Network Monitoring and Server

Operating Systems Monitoring

Security Patching & PC Performance Optimization

Managed IT Services Software Updates

Systems Administration

Administration of Microsoft Office 365, Azure, and associated licenses

Virtual / Physical server management

Firewall and network monitoring and management

IT Vendor liaison

IT Asset tracking and lifecycle management

Monitoring and management of data backup systems

Managed IT Services Backup and Recovery

IT Strategy

Comprehensive Technical Assessment

Technology Roadmap and IT Risk

Remediation options

Network Overview and Documentation

Business Continuity and Disaster

Recovery plan

Managed IT Services Network Monitoring

Unlimited End User, Network and Infrastructure Support Services

24×7 LIVE Desk Remote Support Services

After-Hours, Weekends and Holidays Included

Onsite Support Services Included as Needed

Service Level Agreement includes Guaranteed Response Times

Managed IT Services Software Updates

Dedicated Team

Partner Success Manager

Lead Technical Consultant

The Smart Approach to IT

The Smart Approach to IT Management

Managed IT Services from ERGOS empowers you to focus on your core business, not of IT challenges. We’ll show you the importance of professional Managed IT Services, become an extension of your team.

Let ERGOS handle equipment maintenance, strengthen security, address issues proactively, resolve problems as they arise, and allow you to focus on what you do best.

The Benefits of ERGOS Technology Partners Managed IT Services

  • Predictable monthly costs
  • Reduced labor expenses
  • Enhanced security
  • Improved productivity
  • Better collaboration

Platinum Care
Package

  • System Monitoring Essentials
  • Systems Administration
  • IT Strategy
  • Unlimited End User Network and Infrastructure Support Services
  • Dedicated Team

Gold Care
Package

  • System Monitoring Essentials
  • Systems Administration
  • Unlimited End User Network and Infrastructure Support Services

Basic Care
Package

  • System Monitoring Essentials (per device basis)
  • End User Network and Infrastructure Support Services (billed hourly)
Managed IT Services Cloud Solutions

Cloud Solutions

Critical infrastructure and productivity-boosting apps for streamlined operations and enhanced collaboration

Managed IT Services Security

Cybersecurity

ERGOS SHIELD Managed security solutions that keep your data safe and business reputation intact

Managed IT Services Data Services

Data Services

Detailed analytics and accurate forecasts for better decision-making

Frequently Asked Questions

A managed IT services provider is a company that provides businesses with comprehensive IT support and management. They are responsible for the day-to-day management of a company’s IT infrastructure, including servers, networks, and data centers. They also provide support for desktop PCs, laptops, and other devices. In addition to technical support, they also offer advice on IT strategy and planning.

What does a managed IT services provider do?

A managed IT services provider is a company that provides businesses with comprehensive IT support and management. They manage a company’s IT infrastructure, including servers, networks, and data centers. They also provide support for desktop PCs, laptops, and other devices. In addition to technical support, they offer advice on IT strategy and planning.

What are the types of managed services?

There are four main types of managed services: network management, system management, data management, and application management.

  • Network management includes the planning, design, implementation, and monitoring of a company’s network infrastructure. This includes routers, switches, firewalls, and other networking equipment.
  • System management encompasses the administration of a company’s servers, including Windows, Linux, and Unix systems. This includes the installation and maintenance of server software, as well as patch management and security updates.
  • Data management covers the backup and recovery of a company’s data, as well as the storage and archiving of data. This includes setting up and maintaining databases, as well as ensuring that data is backed up properly.
  • Application management includes the development, deployment, and maintenance of a company’s applications. This includes web-based applications, as well as desktop and mobile apps.
What are the benefits of an MSP?

There are many benefits of working with an MSP, including

  • Increased efficiency: An MSP can help you streamline your IT processes and improve your overall efficiency.
  • Reduced costs: An MSP can help you save money on your IT costs by reducing the need for in-house IT staff.
  • Improved security: An MSP can help you tighten your security by implementing the latest security protocols and monitoring your network for potential threats.
  • Improved uptime: An MSP can help you improve your uptime by proactively monitoring your network and taking steps to prevent downtime.
What is a managed services model?

A managed services model is a business model in which a company outsources the management of its IT infrastructure to an MSP. In this model, the MSP takes on the responsibility for the day-to-day management of the company’s IT systems and providing support and advice on IT strategy.

What is the difference between managed services and outsourcing?

Managed services and outsourcing are both types of IT business models. However, there is a crucial difference between the two. In managed services, the MSP takes on the responsibility for the day-to-day management of the company’s IT systems. In outsourcing, the company outsources its entire IT function to an external provider.

What are the advantages of managed services?

There are many advantages of managed services, including

  • Improved efficiency: An MSP can help you streamline your IT processes and improve your overall efficiency.
  • Reduced costs: An MSP can help you save money on your IT costs by reducing the need for in-house IT staff.
  • Improved security: An MSP can help you tighten your security by implementing the latest security protocols and monitoring your network for potential threats.
  • Improved uptime: An MSP can help you improve your uptime by proactively monitoring your network and taking steps to prevent downtime.

Get all-inclusive IT management for a fixed monthly fee