Managed It Services

Outsourcing your information technology needs to ERGOS allows you to leverage an entire team of IT specialists at support levels that fit your demands.

PROACTIVE IT MANAGEMENT AND ON‑DEMAND SUPPORT

No two businesses have the exact IT requirements. ERGOS offers a range of “best-fit” Managed IT Services and flexible support plans to meet your IT demands.

ERGOS offers choices that include complete Managed IT Services and solutions.

  • 24/7 help desk
  • Comprehensive infrastructure monitoring
  • User management for software and network access
  • Support employee onboarding & offboarding
  • Data monitoring & threat detection
  • Preventative maintenance and proactive support
  • Offload day-to-day operations
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Expertise on‑demand.

Check out ERGOS’s various predictable and manageable support services.

ERGOS is ready to augment your team by complementing your internal IT staff or assume complete management of your IT requirements, allowing your organization to focus on your core business.

Extensive Expertise in Managed IT Services

ERGOS has been delivering high-performing technology solutions and prompt, professionally Managed IT Services and support with a focus on clients’ success. Partnering with ERGOS means our technicians will proactively monitor your IT environment and fix issues before they develop.

Our team will also provide sound advice, recommendations, and guidance on how your organization can leverage technology to transform the way you do business.

ERGOS MANAGED IT SERVICES INCLUDE

24/7 Help Desk

Our expert support teams are standing by to deliver desktop support solutions to your team, even in the most inconvenient, outside-of-business hours. Our in-house team offers superior customer service in your time of need. Service ticket requests can be made by email or phone.

Remote & On-Site Support

With the right service plan, we can troubleshoot problems remotely or provide timely on-location support. We have some of the best industry tools to solve your problems quickly and efficiently through remote technical support.

Emergency Support

We guarantee a 1-hour response to urgent support requests. Your emergency is our priority, and your request will be expedited to our experts who are familiar with your systems and infrastructure.

Network Monitoring

We use industry-leading automation tools which continuously monitor your systems and preemptively resolve issues before they reach critical status. Our team leverages the best-in-class resources to identify unusual activity and promptly notifies you if any action is required.

Software Updates

Have peace of mind knowing your applications are always up to date and working as expected. Our team can perform and monitor software and system updates to ensure your business is not interrupted.

Backup & Recovery

Data is the currency of the future. It should be protected against exposure and theft. We perform regular backups of your data to ensure business continuity in the event of a disaster. Don’t wait until it’s too late. We can help prevent something bad from getting worse.

System Monitoring Essentials

  • AI-Based Anti-Virus
  • DNS Web Filtering
  • Email Spam Filtering
  • 24/7 Network Monitoring and Server
  • Operating Systems Monitoring
  • Security Patching & PC Performance Optimization

Systems Administration

  • Administration of Microsoft Office 365, Azure, and associated licenses
  • Virtual/Physical server management
  • Firewall and network monitoring and management
  • IT Vendor liaison
  • IT Asset tracking and lifecycle management
  • Monitoring and management of data backup systems

IT Strategy

  • Comprehensive Technical Assessment
  • Technology Roadmap and IT Risk
  • Remediation options
  • Network Overview and Documentation
  • Business Continuity and Disaster
  • Recovery plan

Unlimited End User, Network and Infrastructure Support Services

  • 24/7 LIVE Desk Remote Support Services
  • After-Hours, Weekends and Holidays Included
  • Onsite Support Services Included as Needed
  • Service Level Agreement includes Guaranteed Response Times

Dedicated Team

  • Partner Success Manager
  • Lead Technical Consultant

The Smart Approach to IT Management

Managed IT Services from ERGOS empowers you to focus on your core business, not on IT challenges. We’ll show you the importance of professional managed IT services, and become a member of your team.

Let ERGOS handle equipment maintenance, strengthen security, address issues proactively, resolve problems as they arise, and allow you to focus on what you do best.

The Smart Approach To It Management
The Benefits Of Ergos Technology Partners Managed It Services

The Benefits of ERGOS Technology Partners Managed IT Services

  • Predictable monthly costs
  • Reduced labor expenses
  • Enhanced security
  • Improved productivity
  • Better collaboration

Frequently Asked Questions

A managed IT services provider is a company that provides businesses with comprehensive IT support and management. They are responsible for the day-to-day management of a company’s IT infrastructure, including servers, networks, and data centers. They also provide support for desktop PCs, laptops, and other devices. In addition to technical support, they also offer advice on IT strategy and planning.

What does a managed IT services provider do?

A managed IT services provider is a company that provides businesses with comprehensive IT support and management. They manage a company’s IT infrastructure, including servers, networks, and data centers. They also provide support for desktop PCs, laptops, and other devices. In addition to technical support, they offer advice on IT strategy and planning.

What are the types of managed services?

There are four main types of managed services: network management, system management, data management, and application management.

  • Network management includes the planning, design, implementation, and monitoring of a company’s network infrastructure. This includes routers, switches, firewalls, and other networking equipment.
  • System management encompasses the administration of a company’s servers, including Windows, Linux, and Unix systems. This includes the installation and maintenance of server software, as well as patch management and security updates.
  • Data management covers the backup and recovery of a company’s data, as well as the storage and archiving of data. This includes setting up and maintaining databases, as well as ensuring that data is backed up properly.
  • Application management includes the development, deployment, and maintenance of a company’s applications. This includes web-based applications, as well as desktop and mobile apps.
What are the benefits of an MSP?

There are many benefits of working with an MSP, including

  • Increased efficiency: An MSP can help you streamline your IT processes and improve your overall efficiency.
  • Reduced costs: An MSP can help you save money on your IT costs by reducing the need for in-house IT staff.
  • Improved security: An MSP can help you tighten your security by implementing the latest security protocols and monitoring your network for potential threats.
  • Improved uptime: An MSP can help you improve your uptime by proactively monitoring your network and taking steps to prevent downtime.
What is a managed services model?

managed services model is a business model in which a company outsources the management of its IT infrastructure to an MSP. In this model, the MSP takes on the responsibility for the day-to-day management of the company’s IT systems and providing support and advice on IT strategy.

What is the difference between managed services and outsourcing?

Managed services and outsourcing are both types of IT business models. However, there is a crucial difference between the two. In managed services, the MSP takes on the responsibility for the day-to-day management of the company’s IT systems. In outsourcing, the company outsources its entire IT function to an external provider.

What are the advantages of managed services?

There are many advantages of managed services, including

  • Improved efficiency: An MSP can help you streamline your IT processes and improve your overall efficiency.
  • Reduced costs: An MSP can help you save money on your IT costs by reducing the need for in-house IT staff.
  • Improved security: An MSP can help you tighten your security by implementing the latest security protocols and monitoring your network for potential threats.
  • Improved uptime: An MSP can help you improve your uptime by proactively monitoring your network and taking steps to prevent downtime.

IT Consulting

Make decisions with confidence and ensure a successful future with an ERGOS consultant at your side

INVALUABLE KNOWLEDGE AND EXPERTISE FOR MORE SUCCESSFUL IT PROJECTS AND STRATEGIES

Finding the ideal technology solutions for your business and ensuring they provide maximum ROI is no easy task. Failure means slowed growth and increased risk. But with a seasoned ERGOS IT consulting team at your side, you’ll enjoy veteran industry insights into the tech industry and dedicated guidance for all decisions on IT. You’ll have a detailed technology roadmap to align your tech with your business goals, and access to a wealth of knowledge to help you grow confidently and sustainably.
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Expertise on‑demand.

IT Consulting Bridges Gaps in IT Knowledge to Get the Big Picture.

With experienced IT consulting methodologies, ERGOS Technology Partners provide valuable services whether you need a complete IT strategy overhaul or just a specialist’s guidance on a technology you aren’t familiar with. We’ll show you how to get the most out of your technology and how to best leverage it for your company’s success. You’ll be able to budget more accurately and stay one step ahead of the IT curve as well as your competition.

WITH ERGOS TECHNOLOGY PARTNERS ON YOUR PROJECTS AND STRATEGIES, YOU GET:

Maximum ROI

Your IT projects will finish on time and provide the most possible value.

A Detailed IT Roadmap

You’ll discover which direction you need to drive your IT to meet your goals quickly and efficiently.

Unparalleled Industry Knowledge

You’ll have decades of IT knowledge to call upon to help you make decisions with speed and confidence.

Frequently Asked Questions

What does an IT consulting firm do?
An IT consulting firm provides advice and assistance to businesses and organizations on all aspects of information technology, including hardware, software, networks, and security. They can also help with the implementation and management of IT systems.
What makes a good IT consultant?
A good IT consultant should have a deep understanding of all aspects of information technology and be able to offer advice and solutions that are tailored to the specific needs of their clients. They should also be able to work effectively with people at all levels within an organization, from senior management to front-line staff.
What should I look for in an IT consultant?
When choosing an IT consultant, it is important to find someone who has experience in the specific area of IT that you need help with. You should also consider their fees, as well as the size and scope of the projects they have worked on in the past.
What questions should I ask my consultant?

Before hiring an IT consultant, you should have a clear idea of what your specific needs are. Some of the questions you should ask your consultant are:

  • What experience do you have in the area of IT that I need help with?
  • What kind of projects have you worked on in the past?
  • Can you provide references from previous clients?
  • How much do you charge for your services?
  • What is your project timeline?
  • What are your payment terms?
  • Will you be available to answer questions after the project is completed?
What are the risks associated with working with an IT consultant?

The risk is that the consultant may not have the necessary skills or experience to complete the project successfully.

IT Support

We provide IT support and assistance for any and all of your technology issues, whenever you need it, so you can get back on track and stay there

EVEN SMALL TECH SLOWDOWNS AND DISRUPTIONS ADD UP AND COST YOU GREATLY OVER TIME

Whether it’s a forgotten password or a full-blown IT emergency, tech issues sap your productivity and raise employee stress, leading to reduced revenue without a proper IT support staff or partner. Partner with ERGOS, and we’ll provide expert IT support services that resolve your problems quickly and without disruption. We charge the same flat fee regardless of how many problems we fix and how many hours we spend, so we are incentivized to address the roots of your problems to ensure they do not reoccur.
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Technology specialists.

Reliable On-Site and Remote Support.

We know that every second you spend waiting on us to fix your issues is lost productivity, so we employ advanced remote access tools on all your systems. These allow us to fix most issues from our help desk in a matter of minutes after a request. If your problem requires the hands-on approach, we’ll be there fast with a solution.

WITH ERGOS TECHNOLOGY PARTNERS ON YOUR PROJECTS AND STRATEGIES, YOU GET:

Quick Resolutions

Powerful remote access tools mean we can fix most issues fast without a visit.

Unlimited Support

We’re dedicated to your success no matter how many problems we have to fix.

Knowledgeable, Friendly Technicians

Our seasoned support staff understand your frustration and are experts at jargon-free explanations.

Frequently Asked Questions

What are IT support activities?
IT support activities are the various tasks and processes that are necessary in order to keep an organization’s computer systems running smoothly. This can include everything from installing new software and hardware to troubleshooting problems and responding to user requests. In order to be effective, IT support staff need to have a good understanding of both the technical aspects of the systems they are supporting, as well as the business needs of the organization they are working for.
What are the benefits of having IT support?
There are many benefits to having IT support within an organization. Perhaps the most obvious benefit is that it can help to keep computer systems up and running, which can, in turn, lead to increased productivity and efficiency. Additionally, IT support can help to identify and solve problems before they cause major disruptions, and can also help to improve communication within an organization by providing a central point of contact for users.
How many types of IT services are there?

There are various types of IT support services that an organization can use in order to maintain its computer systems. The most common types of IT support services are:

1. Technical support – This is the most basic type of IT support, and it involves providing assistance to users who are experiencing technical problems with their computers or software. Technical support staff typically provide this assistance by answering questions over the phone or via email, and by helping users to solve problems themselves.
2. System administration – System administrators are responsible for installing, configuring, and maintaining the computer systems within an organization. They also oversee the security of these systems and may be responsible for backing up data and installing new software and hardware.
3. Network administration – Network administrators are responsible for setting up and managing the network infrastructure within an organization. This includes setting up routers, switches, and firewalls, as well as managing bandwidth usage and creating network policies.
4. Project management – Project managers are responsible for planning and overseeing all IT projects within an organization. This includes defining project goals, creating project plans, and ensuring that all projects are completed on time and within budget.

What questions should I ask my consultant?

Before hiring an IT consultant, you should have a clear idea of what your specific needs are. Some of the questions you should ask your consultant are:

  • What experience do you have in the area of IT that I need help with?
  • What kind of projects have you worked on in the past?
  • Can you provide references from previous clients?
  • How much do you charge for your services?
  • What is your project timeline?
  • What are your payment terms?
  • Will you be available to answer questions after the project is completed?
What are the risks associated with working with an IT consultant?

The risk is that the consultant may not have the necessary skills or experience to complete the project successfully.

Media Services

3D animation, websites, wearable apps, virtual reality, and augmented reality services

WIDE ARRAY OF MEDIA SERVICES

Our media services team is assembled from AAA game titles to Fortune 500 companies. We leverage both sound business strategy, creative ideation, and engagement to ensure that solutions are never tech for their own sake, but rather purposeful in delivering superior results and value.

Our multimedia studio, FuelFX, produces an array of bespoke solutions. From websites, mobile apps, and 3D animations to interactive training, augmented reality, virtual reality, we lead the proven methodologies, today’s design trends, and tomorrow’s technology. From research and design, through development and deployment, our media services approach has been perfected over many years and yielded breakthroughs that are continuing to redefine technology’s influence in industry and beyond.

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FuelFX Media Services Digital Marketing

Digital Marketing Media Services

Whether its brand, product, service, or message, connecting with your audience is important to you and to us.

3D Creative Media Services

With our in-house media services team of 3D artists, ranging from experience in gaming to cinematics, we are fully equipped to address all of your visual needs.

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FuelFX Media Services 3D Experiential Technology

Experiential Technology

Enable your business with custom experiential technology – from mobile apps to augmented and virtual reality. Our proven process and experienced team provide a turnkey application development and deployment experience.

Frequently Asked Questions

What are media services?
Media services refer to the creation, production, and distribution of content across various traditional and digital channels. This can include everything from video and audio production to web design and social media management.
What are media services in cloud computing?
Media services in cloud computing refer to the same creation, production, and distribution of content, but through cloud-based platforms and tools. This allows businesses to take advantage of the scalability and flexibility of the cloud to produce and distribute content more efficiently and cost-effectively.
What are digital services examples?
Digital services for managed IT clients usually refer to the provision of cloud-based tools and platforms that allow businesses to create, produce, and distribute content more efficiently. This can include everything from video production to website design and management. By using cloud-based services, businesses can take advantage of the scalability and flexibility of the cloud, which can help them to produce and distribute content at a lower cost.
What are content marketing services?

Content marketing is the process of creating and distributing valuable, relevant, and consistent content to attract and retain a target audience. Content can take many different forms, such as blog posts, articles, infographics, social media posts, etc.

The purpose of content marketing is to not only attract potential customers but also to build trust and credibility with them. When done correctly, content marketing can help businesses to achieve a number of objectives, such as increasing brand awareness, driving website traffic, and generating leads and sales.

There are many different types of content marketing, each of which has its own advantages and disadvantages. Some of the most common types of content marketing include

Blog Posts: Blog posts are one of the most popular forms of content marketing. They’re easy to produce and can be a great way to share your expertise on a particular topic. Additionally, blog posts can help to improve your website’s SEO ranking.

Articles: Articles are similar to blog posts but typically have more meaty content. They can be a great way to educate potential customers about your products or services and can help to establish you as an expert in your field.

Infographics: Infographics are visual representations of data or information. They can be a great way to communicate complex information in an easy-to-understand manner and can help to increase website traffic and engagement.

Social Media Posts: Social media posts are a great way to connect with potential customers on a more personal level. They allow you to share valuable insights, news, and updates about your business while also building relationships with potential customers.

Network Services

We build, deploy, and support your network — optimal performance guaranteed

NETWORK SERVICES ARE CRITICAL TO YOUR OPERATIONS

The one thing businesses can’t go without is a reliable network services company to ensure that your network distribution is always on and optimized for peak performance. System administration, user management, email and printing are four types of network services that make up your network infrastructure. From site inspection and blueprint design to deployment and ongoing support, ERGOS provides truly end-to-end managed network services. Whether you need to install a new wireless network, replace your current infrastructure, or relocate to another premises, our certified engineers can get the project done on time and well within your budget.

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WHY DO SMBS AND ENTERPRISES ENTRUST ERGOS NETWORK SERVICES?

Enhanced Productivity

Continuous insight into your network allows us to quickly resolve issues

Reduced Downtime

Our proactive monitoring ensures your network systems are stable at all times

Dedicated Support

Whenever you encounter a technical issue, our team is always available to provide the assistance you need

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CORPORATE WI-FI INSTALLATION

First, our engineers will perform a thorough site survey to determine sources of interference and best coverage areas. Then they’ll create an infrastructure blueprint to ensure that the best possible wireless network can be implemented within your business environment. Finally, we’ll install your wireless infrastructure and provide ongoing support to ensure you always have reliable, super-fast internet.

Frequently Asked Questions

What are the 5 types of computer networking services?

There are five types of computer networking services:

1. Local Area Network (LAN) – A LAN connects computers and devices in a limited geographical area, like a home, office, or school. A LAN can be wired or wireless.
2. Wide Area Network (WAN) – A WAN connects LANs across a large geographical area, like a city, state, or country. A WAN can be wired or wireless.
3. Metropolitan Area Network (MAN) – A MAN is a type of WAN that covers a smaller geographical area than a WAN, like a city. A MAN can be wired or wireless.
4. Global Area Network (GAN) – A GAN is the largest type of network and connects LANs and WANs across the globe. A GAN can be wired or wireless.
5. Cloud Computing – Cloud computing is a type of network service that provides remote access to shared resources, like software applications and data storage, over the Internet.

What is the importance of computer network services?

Computer networking services are essential for enterprises. They provide a way for employees to communicate and share files and information. Enterprise networks can be divided into different types of networks, such as local area networks (LANs), wide area networks (WANs), and global area networks (GANs). Each type of network has its own advantages and disadvantages.

LANs are limited to a specific geographical area, such as a home, office, or school. They are typically faster and more reliable than other types of networks. WANs connect LANs across a large geographical area, such as a city, state, or country. They are typically slower than LANs, but they offer more flexibility and are less expensive to set up. MANs are a type of WAN that covers a smaller geographical area than a WAN, like a city. They offer the best of both worlds by combining the speed and reliability of LANs with the flexibility and affordability of WANs.

GANs are the largest type of network and connect LANs and WANs across the globe. They offer the best performance and are the most expensive to set up. Cloud computing is a type of network service that provides remote access to shared resources, like software applications and data storage, over the Internet. It is growing in popularity because it is affordable and scalable.

Software Development

From custom app development and UX design to prototyping and integration, we have you covered

HERE’S WHAT OUR SOFTWARE DEVELOPMENT PROCESS LOOKS LIKE

Research

Any good software is developed with clear user personas and use cases — that’s where we start

Develop

We create user flows, wireframes, and prototypes based on our initial findings

Iterate

Our developers will continuously improve the software’s performance based on user feedback

Frequently Asked Questions

What are the examples of custom software?
There are many different types of custom software, but some common examples include

1. Custom business software that helps companies run their operations more efficiently. This can include things like invoicing software, order tracking software, and HR management software.
2. Custom software for specific industries or applications. For example, there are tailormade software programs for medical clinics, legal firms, construction companies, and so on.
3. Custom-made gaming or multimedia applications. These can be anything from simple puzzle games to complex 3D simulations.
4. Specialized software tools used by professionals in specific fields. For example, there is custom software for architects, engineers, chefs, photographers, and so on.
5. Educational software that helps students learn in more interactive and effective ways.
6. Customized operating systems or “distros” that are tailored to specific needs or preferences.
7. Scripts and programs that automate various tasks or processes.
8. Embedded software that is installed on devices like computers, cell phones, routers, and so on.
9. Mobile apps that are designed for specific platforms like iOS, Android, Windows Phone, etc.
10. Wearable tech apps such as fitness trackers, smartwatches, and so on.

What are the phases of custom software development?
The phases of custom software development typically include the following steps:

1. Planning and requirements gathering. This is the phase where you define your objectives, goals, and needs.
2. Design and prototyping. This is when you create a mockup or prototype of your software to get an idea of how it will look and feel.
3. Development. This is the actual coding and programming of your software.
4. Testing and quality assurance. Once the software is developed, it needs to be thoroughly tested to ensure that it works as intended and meets all quality standards.
5. Deployment and maintenance. This is when your software is finally ready to be used by your users. It will also need to be maintained over time, with periodic updates and upgrades.

What do custom software development companies do?
Custom software development companies create software solutions that are designed to meet the specific needs of their clients. This can involve anything from developing a brand new application from scratch to modifying an existing program to better suit the client’s needs.

In most cases, the process begins with a consultation with the client in order to get a better understanding of their specific needs. From there, the development team will create a blueprint for the software and begin building it. Once the software is completed, it will be put through a rigorous testing process to ensure that it meets all of the client’s expectations. Finally, once everything is finalized, the software will be delivered to the client and they can begin using it.

Custom software development companies usually have a team of experienced developers who are well-versed in a variety of programming languages and software platforms. This allows them to create solutions for clients that are using a variety of different technologies.

What is custom application software?
Custom application software is a type of software that is specifically designed to meet the needs of a particular customer or client. It’s created to solve a specific problem or address a specific need that isn’t being met by off-the-shelf software applications.

In most cases, custom application software is developed by a team of experienced software developers who have a deep understanding of the customer’s specific needs. They work closely with the customer to design a solution that meets those needs, and then they build the software from scratch. Once it’s completed, the software is put through a rigorous testing process to ensure that it works as intended.