IT Support Services

Seamless IT Support: The Backbone of Modern Business Success

EVEN SMALL TECH SLOWDOWNS AND DISRUPTIONS ADD UP AND COST YOU GREATLY OVER TIME

Whether it’s a forgotten password or a full-blown IT emergency, tech issues sap your productivity and raise employee stress, leading to reduced revenue without a proper IT support staff or partner. Partner with ERGOS, and we’ll provide expert IT support services that resolve your problems quickly and without disruption. We charge the same flat fee regardless of how many problems we fix and how many hours we spend, so we are incentivized to address the roots of your problems to ensure they do not reoccur.

Technology specialists.

Reliable On-Site and Remote Support.

We know that every second you spend waiting on us to fix your issues is lost productivity, so we employ advanced remote access tools on all your systems. These allow us to fix most issues from our help desk in a matter of minutes after a request. If your problem requires the hands-on approach, we’ll be there fast with a solution.

WITH ERGOS TECHNOLOGY PARTNERS ON YOUR PROJECTS AND STRATEGIES, YOU GET:

Quick Resolutions

Powerful remote access tools mean we can fix most issues fast without a visit.

Unlimited Support

We’re dedicated to your success no matter how many problems we have to fix.

Knowledgeable, Friendly Technicians

Our seasoned support staff understand your frustration and are experts at jargon-free explanations.

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Frequently Asked Questions

What are IT support activities?

IT support activities are the various tasks and processes that are necessary in order to keep an organization’s computer systems running smoothly. This can include everything from installing new software and hardware to troubleshooting problems and responding to user requests. In order to be effective, IT support staff need to have a good understanding of both the technical aspects of the systems they are supporting, as well as the business needs of the organization they are working for.

What are the benefits of having IT support?

There are many benefits to having IT support within an organization. Perhaps the most obvious benefit is that it can help to keep computer systems up and running, which can, in turn, lead to increased productivity and efficiency. Additionally, IT support can help to identify and solve problems before they cause major disruptions, and can also help to improve communication within an organization by providing a central point of contact for users.

How many types of IT services are there?

There are various types of IT support services that an organization can use in order to maintain its computer systems. The most common types of IT support services are:

1. Technical support – This is the most basic type of IT support, and it involves providing assistance to users who are experiencing technical problems with their computers or software. Technical support staff typically provide this assistance by answering questions over the phone or via email, and by helping users to solve problems themselves.
2. System administration – System administrators are responsible for installing, configuring, and maintaining the computer systems within an organization. They also oversee the security of these systems and may be responsible for backing up data and installing new software and hardware.
3. Network administration – Network administrators are responsible for setting up and managing the network infrastructure within an organization. This includes setting up routers, switches, and firewalls, as well as managing bandwidth usage and creating network policies.
4. Project management – Project managers are responsible for planning and overseeing all IT projects within an organization. This includes defining project goals, creating project plans, and ensuring that all projects are completed on time and within budget.

What questions should I ask my consultant?

Before hiring an IT consultant, you should have a clear idea of what your specific needs are. Some of the questions you should ask your consultant are:

What experience do you have in the area of IT that I need help with?
What kind of projects have you worked on in the past?
Can you provide references from previous clients?
How much do you charge for your services?
What is your project timeline?
What are your payment terms?
Will you be available to answer questions after the project is completed?

What are the risks associated with working with an IT consultant?

The risk is that the consultant may not have the necessary skills or experience to complete the project successfully.