Managed IT Services

Outsourcing your information technology needs to ERGOS allows you to leverage an entire team of IT specialists at support levels that fit your demands.

Proactive IT management and on‑demand support

No two businesses have the same IT requirements. ERGOS offers a range of ‘best-fit’ managed IT services and support plans that are flexible to meet your IT demands.

ERGOS offer choices that include full managed IT services and solutions

  • 24/7 help desk
  • Comprehensive infrastructure monitoring
  • User management for software and network access
  • Support employee onboarding & offboarding
  • Data monitoring & Threat detection
  • Preventative maintenance and proactive support
  • Offload day-to-day operations
  • Get a Free Consultation

  • This field is for validation purposes and should be left unchanged.

Expertise
on‑demand.

Check out ERGOS’s various predictable and manageable support services.

ERGOS is ready to augment your team by complementing your internal IT staff or assume complete management of your IT requirements, allowing your organization to focus on your core business.

Extensive Expertise in Managed IT Services

ERGOS has been delivering high-performing technology solutions and prompt, professionally managed IT services and support with a focus on clients’ success. Partnering with ERGOS means our technicians will proactively monitor your IT environment and fix issues before they develop.

Our team will also provide sound advice, recommendations, and guidance on how your organization can leverage technology to transform the way you do business.

ERGOS Managed IT Services Include

24/7 Help Desk

Our expert support teams are standing by to deliver desktop support solutions to your team, even in the most inconvenient, outside-of-business hours. Our in-house team offers superior customer service in your time of need. Service ticket requests can be made by email or phone.
Managed IT Services Remote Onsite Support

Remote & On-Site Support

With the right service plan, we can troubleshoot problems remotely or provide timely on-location support. We have some of the best industry tools to solve your problems quickly and efficiently through remote technical support.

Emergency Support

We guarantee a 1-hour response to urgent support requests. Your emergency is our priority, and your request will be expedited to our experts who are familiar with your systems and infrastructure.
Managed IT Services Network Monitoring

Network Monitoring

We use industry leading automation tools which continuously monitor your systems and preemptively resolve issues before they reach critical status. Our team leverages the best-in-class resources to identify unusual activity and promptly notifies you if any action is required.
Managed IT Services Software Updates

Software Updates

Have peace of mind knowing your applications are always up to date and working as expected. Our team can perform and monitor software and system updates to ensure your business is not interrupted.
Managed IT Services Backup and Recovery

Backup & Recovery

Data is the currency of the future. It should be protected against exposure and theft. We perform regular backups of your data to ensure business continuity in the event of a disaster. Don’t wait until it’s too late. We can help prevent something bad from getting worse.
Managed IT Services Network Monitoring

System Monitoring Essentials

AI-Based Anti-Virus

DNS Web Filtering

Email Spam Filtering

24×7 Network Monitoring and Server

Operating Systems Monitoring

Security Patching & PC Performance Optimization

Managed IT Services Software Updates

Systems Administration

Administration of Microsoft Office 365, Azure, and associated licenses

Virtual / Physical server management

Firewall and network monitoring and management

IT Vendor liaison

IT Asset tracking and lifecycle management

Monitoring and management of data backup systems

Managed IT Services Backup and Recovery

IT Strategy

Comprehensive Technical Assessment

Technology Roadmap and IT Risk

Remediation options

Network Overview and Documentation

Business Continuity and Disaster

Recovery plan

Managed IT Services Network Monitoring

Unlimited End User, Network and Infrastructure Support Services

24×7 LIVE Desk Remote Support Services

After-Hours, Weekends and Holidays Included

Onsite Support Services Included as Needed

Service Level Agreement includes Guaranteed Response Times

Managed IT Services Software Updates

Dedicated Team

Partner Success Manager

Lead Technical Consultant

The Smart Approach to IT

The Smart Approach to IT Management

Managed IT Services from ERGOS empowers you to focus on your core business, not of IT challenges. We’ll show you the importance of professional managed IT services, become an extension of your team.

Let ERGOS handle equipment maintenance, strengthen security, address issues proactively, resolve problems as they arise, and allow you to focus on what you do best.

The Benefits of ERGOS Technology Partners Managed IT Services

  • Predictable monthly costs
  • Reduced labor expenses
  • Enhanced security
  • Improved productivity
  • Better collaboration

Flat Fee
Worry-Free
IT Support

  • System Monitoring Essentials
  • Systems Administration
  • IT Strategy
  • Unlimited End User Network and Infrastructure Support Services
  • Dedicated Team

LIVE Desk
Unlimited Remote Support

  • System Monitoring Essentials
  • Systems Administration
  • Unlimited End User Network and Infrastructure Support Services

Essential Support Plan (Monitored Account)

  • System Monitoring Essentials (per device basis)
  • End User Network and Infrastructure Support Services (billed hourly)

Cloud Solutions

Critical infrastructure and productivity-boosting apps for streamlined operations and enhanced collaboration

Cybersecurity

ERGOS SHIELD Managed security solutions that keep your data safe and business reputation intact

Data Services

Detailed analytics and accurate forecasts for better decision-making

Get all-inclusive IT management for a fixed monthly fee