Incident Response Services

Facing an active security breach? ERGOS provides rapid security incident response through our dedicated cyber incident response teams. Operating across the United States and London, our team is available 24/7/365 to contain threats, perform forensic investigations, and lead secure system restoration.

We stop attacks in progress and get you back to business.

Cybersecurity Solutions We Provide

A breach doesn't announce itself. Our computer security services combine strategic consulting, continuous monitoring, and hands-on threat response to protect your business before, during, and after an attack — so your data, your people, and your reputation stay intact.

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Cybersecurity Consulting

Our cybersecurity consulting services help your organization build a security program that matches your risk profile, your industry requirements, and your long-term business goals.

  • Virtual CISO (vCISO)
  • Cybersecurity Risk Assessment
  • Security Strategy & Planning
  • Security Architecture Design
  • Security Program Development
  • AI Security & Governance
  • Vendor & Supply Chain Risk Management
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Managed Security Services

Our managed security services provide continuous, expert-level protection across your entire environment — monitored, managed, and improved around the clock.

  • 24/7 Security Monitoring
  • Managed SOC (Security Operations Center)
  • Managed SIEM Services
  • Managed EDR (Endpoint Detection & Response)
  • Managed Detection & Response (MDR)
  • Network Security Services
  • Managed Firewall Services
  • Vulnerability Management (Ongoing)
  • Security Information Management
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Identity & Access Security

Our identity security services protect the most targeted attack surface in 2026 — your users, credentials, and access points — before attackers exploit them.

  • Identity Threat Detection & Response (ITDR)
  • Identity & Access Management (IAM)
  • Multi-Factor Authentication (MFA)
  • Zero Trust Security Architecture
  • Privileged Access Management
  • Single Sign-On (SSO) Security
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Threat Protection & Prevention

Our threat protection services stop attacks before they cause damage — hardening your environment against the tactics attackers use most.

  • Email Security & Anti-Phishing
  • Endpoint Security Solutions
  • Advanced Threat Protection
  • Cloud Security Solutions
  • Data Loss Prevention (DLP)
  • Dark Web Monitoring
  • Security Awareness Training
  • AI-Powered Threat Detection
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Security Testing & Assessment

Our cybersecurity penetration testing and security assessment services expose the vulnerabilities in your environment before an attacker finds them first.

  • Penetration Testing
  • Vulnerability Assessments
  • Security Compliance Audits
  • Security Posture Assessments
  • Third-Party Security Reviews
  • Social Engineering Testing
  • Application Security Testing
  • Red Team/Blue Team Exercises
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Incident Response & Recovery

Our incident response services get your business back on its feet fast — containing the damage, investigating the cause, and hardening your defenses so it doesn't happen again.

  • Incident Response Consulting
  • Digital Forensics & Investigation
  • Cyber Insurance Readiness
  • Business Continuity Planning
  • Data Protection & Recovery
  • IT Security Compliance Audits
  • Post-Incident Hardening

Industry IT Security

Every industry carries a different threat profile, regulatory exposure, and security risk. Our industry IT security services deliver threat monitoring, endpoint protection, access controls, and security architecture built around the systems and data your specific business is responsible for protecting.

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Accounting IT Security

Accounting IT Security

We secure financial platforms, client portals, and tax applications against unauthorized access and data theft — managing multi-factor authentication, encrypted file transfers, and SOC compliance monitoring so client financial data never becomes a liability.
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Construction IT Security

Construction IT Security

We protect project management platforms, estimating tools, and field-connected devices from the credential theft and ransomware attacks increasingly targeting construction firms — managing endpoint security, mobile device controls, and secure job site connectivity across every location your team works from.
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Education IT Security

Education IT Security

We secure student information systems, learning platforms, and campus networks against the phishing campaigns and ransomware attacks that consistently target educational institutions — managing access controls, FERPA and COPPA compliance monitoring, and threat detection across every device on your network.
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Financial IT Security

Financial IT Security

We protect trading platforms, banking portals, and encrypted transaction environments with layered security controls, continuous monitoring, and documented audit trails — keeping FINRA and SEC compliance requirements satisfied while defending against the sophisticated threat actors who specifically target financial data.
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Government IT Security

Government IT Security

We secure agency communication platforms, public safety technology, and GIS systems against nation-state threats and insider risks — managing FedRAMP and FISMA compliance controls, network segmentation, and continuous monitoring for the environments government operations depend on.
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Hospitality IT Security

Hospitality IT Security

We secure POS systems, guest Wi-Fi networks, and property management platforms against card-skimming attacks and data breaches — managing PCI DSS compliance controls and endpoint protection so payment data stays secure and guest trust stays intact.
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Law Firm IT Security

Law Firm IT Security

We protect case management systems, document repositories, and client communication platforms with encryption, access controls, and threat monitoring — ensuring client confidentiality obligations are backed by security architecture that holds up under bar association scrutiny and cyber insurer requirements.
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Legal Cannabis IT Security

Legal Cannabis IT Security

We secure seed-to-sale tracking systems, POS environments, and inventory platforms against the targeted attacks that exploit cannabis operators' limited banking relationships and cash-heavy operations — managing endpoint protection, access controls, and regulatory compliance monitoring across every system your license depends on.
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Manufacturing IT Security

Manufacturing IT Security

We protect Manufacturing Execution Systems, supply chain platforms, and OT/IT converged environments against the ransomware campaigns specifically designed to halt production — managing network segmentation, industrial control system security, and threat monitoring across both enterprise and floor-level infrastructure.
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Healthcare IT Security

Healthcare IT Security

We secure EHR and EMR platforms, telemedicine systems, and medical device networks with HIPAA-compliant controls, proactive threat monitoring, and documented incident response procedures — protecting patient data and the clinical operations that depend on system availability around the clock.
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Nonprofit IT Security

Nonprofit IT Security

We protect donor databases, fundraising platforms, and grant management systems against the phishing and social engineering attacks that target nonprofits because of their lean security postures — managing endpoint protection, email security, and access controls within budget frameworks that can't absorb the cost of a breach.
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Oil & Gas IT Security

Oil & Gas IT Security

We secure SCADA systems, remote field infrastructure, and drilling rig connectivity against the nation-state and ransomware threats that treat energy infrastructure as a high-value target — managing OT/IT security convergence, critical infrastructure monitoring, and disaster recovery for systems that cannot go dark.
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Real Estate IT Security

Real Estate IT Security

We protect transaction environments, CRM platforms, and agent communications against the business email compromise and wire fraud attacks that specifically target real estate closings — managing email security, identity verification controls, and threat monitoring so every transaction completes the way it was intended.
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Renewable Energy IT Security

Renewable Energy IT Security

We secure IoT sensor networks, smart grid integrations, and asset performance platforms against the cyber threats targeting energy generation infrastructure — managing IT/OT security convergence, access controls, and continuous monitoring for wind and solar environments where a security failure has consequences beyond the business itself.
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Retail IT Security

Retail IT Security

We protect POS systems, payment processing infrastructure, and e-commerce platforms against card theft, account takeover, and the targeted attacks that hit retailers during peak sales periods — managing PCI DSS compliance controls, endpoint security, and threat monitoring so your ability to process payments is never interrupted.

What Are Incident Response Services?

Incident response services provide expert help when cyberattacks happen. Professional incident response teams contain threats, investigate what happened, eliminate attackers, and restore operations. Cyber incident response works fast—minutes matter when ransomware is spreading. Security incident response combines forensics, threat intelligence, and technical expertise. Incident recovery services get you back to business securely without reintroducing threats.

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Frequently Asked Questions

Signs You Need Help Right Now

What are the warning signs you need cyber incident response immediately?
Ransomware popup, locked files, disabled backups, unexpected admin activity, data moving out of your network. Don’t wait to call us.
Why is it so expensive to ignore a security incident?
Delayed response means attackers steal more, encrypt more, and demand bigger ransoms. Early intervention costs way less than waiting.
What does incident response actually cost versus paying ransom?
Ransom is usually $50k–$1M+. Professional incident response through our team runs 20–40% of that and gets you back faster without funding criminals.
What's the average downtime without a rapid incident response plan?
Companies without professional response average 22 days. Our rapid cyber incident response cuts that to days or hours depending on the attack.

During Active Attacks

What's the first thing your cyber incident response team does when we call?
Get details, start containment guidance immediately over the phone, and begin mobilizing remote access tools and on-site teams simultaneously.
Will the same attackers come back to target us again?
Maybe. Some teams are one-time thieves, some are serial attackers. Either way, monitoring catches them faster if they show up again.
How do we explain this to our board or insurance company?
We give you detailed reports showing what happened, when, and how we fixed it. Your insurance company gets what they need to approve claims. Your board gets proof you handled it right.
What's the fastest way to rebuild trust with customers after a breach?
Transparency, proof of enhanced security, and timeline for notification. We help show you took it seriously and implemented professional response.
Do we need cyber incident response insurance or is it optional?
Cyber insurance and incident response are different things. Good cyber insurance helps pay for recovery—good incident response ensures you recover faster and lose less data before needing to claim.

Planning & Prevention

Do we need incident recovery services if we have good backup?
Backup helps but isn’t everything—you still need forensics, evidence gathering, and expertise to ensure attackers aren’t hiding in “clean” backups. That’s what IR brings.
What should be in our incident response playbook?
Step-by-step containment procedures, escalation chains, communication templates, and decision trees for different attack types. We help build them for your environment.
Why do tabletop exercises matter before a real attack happens?
Teams that practice don’t panic. They know their role and execute faster, which directly saves time and money when real security incident response kicks off.
Can we handle incident response in-house instead of calling you?
Technically yes but you’ll likely miss hidden attackers or improperly contain the threat. Most companies regret trying to DIY—that’s why they call us mid-crisis.
What compliance requirements involve having an incident response plan?
HIPAA, PCI-DSS, SOC 2, GDPR, state breach laws—most require documented incident response procedures. We help you meet them and stay audit-ready.

After the Storm Clears

Does penetration testing help with compliance?
Yep. PCI DSS requires annual testing. HIPAA recommends it, and SOC 2 often requires it. Many cyber insurance policies now mandate testing to maintain coverage.
What certifications do your testers hold?
Our team holds OSCP (Offensive Security Certified Professional), CEH (Certified Ethical Hacker), and GPEN (GIAC Penetration Tester) certifications.

Why Choose ERGOS Technology for Incident Reponse & Recovery

We help day-to-day teams get quick resolutions and fewer interruptions. Our IT company helps leadership reduce surprises with predictable costs, visible standards, and reporting that makes risk measurable. ERGOS is an integrated partner for Managed IT, security, and compliance readiness, so there are fewer gaps and fewer blame loops.

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Fast response, clear communication

Your staff gets quick answers, clear updates, and fewer repeat problems.
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Visible SLAs and escalation rules

No guessing. You know what urgent means, who owns it, and what happens next.
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Predictable monthly coverage

Clear inclusions and a consistent operating cadence that reduces surprise spend.
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Insurability-ready security controls

MFA, endpoint protection, monitoring, backups, and response with documentation.
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Quarterly plain-English reporting

Risk items, what changed, what is next, and what leadership should care about.
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Local presence when you need it

Remote support handles daily issues fast. On-site support is available when hands-on work is needed.

What Our Clients Say

Explore reviews from clients across industries who trust our IT services with their technology infrastructure.

Contact Ergos Technology Partners

Tell us what is breaking, what feels risky, or what is coming up. Our IT Firm will respond quickly and map a simple plan that reduces daily friction and long-term exposure.

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