[ez-toc]

Entourage 2008 Error: Unable to Receive Email

by | Jul 29, 2010 | Information Technology​

Issue | Reason | Resolution

Issue:

When using Microsoft Entourage, users are unable to receive email into their Entourage 2008 inbox folder even though sending and deleting emails continue to work.  However, these email messages can still be accessed through phone and webmail. 

Reason:

The problem involves a local setting on your Entourage, spefically being an issue with your mailbox cache.

Resolution:

Right click on Inbox and select “Synchronize Now”. If that fails to work, right click on Inbox and look at the folder properties. You should see an option for “Emtpy cache or cmd-i”. Clicking the Emtpy Cache button should resovle this issue.

About ERGOS

ERGOS Technology Partners company headquarters is in Houston, Texas. We are an international provider of managed IT services, specializing in end-to-end computer support and services for businesses and organizations of all sizes. Our highly trained professionals work tirelessly to ensure efficient operations, secure data resources, reliable systems, and exceptional customer service.